The Change Institute Privacy Policy | Version 1.1 - July 2023

THE CHANGE INSTITUTE (PTY) LTD  GENERAL PRIVACY POLICY  

These General Privacy Policy shall apply to all services proposed or provided by  The Change Institute, which are delivered entirely or partially to the Client.

1. PRIVACY POLICY

At The Change Institute, accessible fromfrom https://sme-hub.online/auth/signup , one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Change Institute and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in The Change Institute. This policy is not applicable to any information collected offline or via channels other than this website.

2. CONSENT

We need your explicit consent to collect personal information to liaise with you telephonically, via our SME Hub or email so that we may:

  1. Respond to any query or comment received from you via email.
  2. For the purposes for which you specifically provided the information on the SME Hub.
  3. Provide, operate, and maintain our website.
  4. Improve, personalise, and expand our website.
  5. Understand and analyse how you use our website - to improve your experience on our website.
  6. Develop new products, services, features, and functionality.
  7. Communicate with you, either directly or through one of our partners, including for custom service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
  8. Find and prevent fraud (i.e. to comply with applicable law or with legal process served on our company, and to protect and defend the rights or property of our company).

3. LOG FILES

The Change Institute follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

4. ADVERTISING PARTNERS PRIVACY POLICIES

You may consult this list to find the Privacy Policy for each of the advertising partners of The Change Institute. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on The Change Institute, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.

Note that The Change Institute has no access to or control over these cookies that are used by third-party advertisers.

5. THIRD PARTY PRIVACY POLICY

The Change Institute's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

6. SECURITY MEASURES:

We will:

  1. Treat your personal information as strictly confidential,
  2. Take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure, or access,
  3. We will notify you, within 72 hours, should we become aware of any unauthorised use, disclosure, or processing of your personal information,
  4. Provide you with reasonable evidence of our compliance with our obligations under this policy upon reasonable request, and
  5. We will not retain your personal information longer than the period for which it was originally required, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

ALTHOUGH WE TAKE THE AFOREMENTIONED PRECAUTIONS IN PROTECTING YOUR PERSONAL INFORMATION, WE SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION IF OUTSIDE OUR REASONABLE CONTROL.

You have the right at any time to:

  1. Rectify the Personal Information collected by us,
  2. Object to the processing of Personal Information (subject to legislation),
  3. Request the return or destruction of Personal Information (subject to legislation),
  4. Lodge a complaint with the company.

We respect and will protect your privacy and store your personal information according to generally accepted information security and practices. In addition, we will ensure that any analytics will be done, after anonymising the data.

By ticking the “I Agree” box, you acknowledge that you understand and consent to us disclosing your personal information to our service providers who are involved in the delivery of services to you.